I wanted to share my recent terrible shopping experience as a serious warning. While my first visit, when I bought my grandson a fitted cap there once, went smoothly, attempting a subsequent purchase was disastrous. I went back and was met with a whole lot of sarcasm. Instead of help, I was met with staff explaining to me how customer satisfaction has nothing to do with business. I felt compelled to leave this review and reach out to customer service because this kind of treatment is unacceptable. I told them they lost a valuable customer since I purchase many hats but I don’t tolerate attitudes OR ego! The boss needs to be up front more often so he can supervise these egocentric ignorant boys.
Customer: I am absolutely furious about the way your staff treated me yesterday. I was met with complete sarcasm, and one of them actually had the nerve to explain to me how customer satisfaction has nothing to do with business.
CS Rep: I am truly sorry to hear that. That behavior is completely unacceptable and absolutely does not reflect our standards. We want all our customers to feel respected. Can you tell me when this interaction took place so I can identify the staff involved?
Customer: It was around 3 PM yesterday afternoon. I told them straight out they lost a valuable customer because I don’t tolerate that kind of attitude or ego! Those egocentric ignorant boys need immediate supervision!
CS Rep: Thank you for those details. We are launching an immediate internal review regarding the staff member’s conduct. If you have any kind of inquiries regarding where and just how to utilize WholeCustomDesign Direct, you can contact us at our own page. I will personally ensure this is brought to management’s attention, and I would like to offer you a significant credit for your next purchase as a sincere apology for this terrible experience.
Customer: A credit is appreciated, but frankly, the issue is that the boss needs to be up front more often so he can supervise them. You need to handle these attitudes.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.