You should see the Microsoft account, click on it and disconnect it. Occasionally, classic Outlook tries to run a process in the background. Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools can all be done in the background. Check the status bar at the bottom of the screen to see if another process is running.
If you can’t open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. The navigation pane is the leftmost pane in Outlook where you’ll find your folder list and the icons to move between Mail, Calendar, People, and Tasks. Running the /resetnavpane command removes all customizations to the navigation pane.
When you use a pst-file, it could be that an issue with that pst-file is preventing Outlook from starting correctly. When typing, please note the space between outlook.exe and /resetnavpane.If you encounter this issue more often, see this Quick Tip to find a more definitive solution. When typing, please note the space between outlook.exe and /safe.For alternative methods of starting Outlook in Safe Mode see this Quick Tip. As @ode2joy ​ said, clearing out the user’s profile usually works, which is a more thorough procedure than just deleting .nst and .ost files. I have found that when this happens its due to the Account in windows needing to be updated. If you close outlook(make sure its not in the system tray) then click on start and type Domain, then find Access work or school.
For more information, go to Add or remove an email alias in Outlook.com. Here are the different ways to resolve the problem of Outlook Web not working. These methods not only work in this but other issues related to Outlook.com, such as.
Read on to find out how to fix common Outlook problems below. When built-in tools fall short, professional solutions pick up the slack. If you’re curious to get started, we recommend downloading our free trial.
I would say first things first is figure out if any of these actually resolves her issue, and then (if so) document it on a quick 1-pager that she can follow if/when you’re not available. When the scan is done and errors have been fixed, run scanpst.exe again until no errors are found anymore. If after scanning the file more than 3 or 4 times errors are still found, you might want to copy over your data in a new pst-file. We have tried all things mentioned above (except reconnecting the MS account), but the only solution so far is deleting the users profile.
You cannot create a new email with @msn.com as the domain address. If you have not logged in to your email address in over two years, it will https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html be considered inactive and may have been removed. The first rule of Outlook troubleshooting is to eliminate the most obvious suspects.
In this situation, we recommend you to opt BitRecover OST to PST Converter as this software can easily convert individual or batch OST files. It also helps to restore and convert damaged, corrupted, dismounted and oversize OST files without facing any limitations. If https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html Outlook shows an error like “Cannot open attachments”, this could be due to unsupported file formats, outdated Outlook versions, corrupted attachments, or security restrictions. Please install the latest updates on your phone to resolve the issue.
When they get too large, go corrupt, or are poorly configured, things start to break. You can use the Inbox Repair tool (SCANPST.EXE) to diagnose and repair errors in your Outlook data file. The Inbox Repair tool checks the Outlook data files on your computer to see if they’re in good shape. If you’ve https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html tried everything and Outlook still isn’t working, it might be time to use a trusted and automated Outlook data file repair tool. The folders storing all of your mail might be struggling to run because of how large they are.
One of the most common problems that users often face is the “Outlook keeps not responding” error. This message is commonly displayed when Windows is not able to communicate quickly enough with a program running on your computer. https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html Against this backdrop, a list of possible reasons that might cause Microsoft Outlook freezing or Outlook not responding has been detailed for you below. As your mailbox size increases, more resources are required to open each folder. If you have a large number of items in any single folder, you may experience performance issues during certain operations. For more information, see Outlook performance issues when there are too many items or folders in a cached mode .ost or .pst file.
This might be slowing down or overriding other commands in Outlook. To disable this feature, you’ll need to edit the Windows Registry. It’s incredibly common to have Outlook crash because of a corrupted PST https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html file. Updating your Outlook may conveniently solve the issues you’re experiencing.
When reaching https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html this point of the guide, the issue most likely also occurs for other users on the computer. This means that the issue is not caused by a configuration setting but by an installation error. If Outlook worked correctly the last time and nothing has changed about your account configuration, then checking if things work correctly in Safe Mode is a good first step. Starting Outlook in Safe Mode will prevent some or all add-ins from being loaded, prevents several settings files from being loaded and turns off the Reading Pane. Many users report common Outlook problems on Microsoft forums and support platforms. In this guide, we’ll walk you through practical, do-it-yourself solutions to troubleshoot and fix these issues so you can get back to work without delays.