You can try sending them a direct message (DM) by clicking the envelope icon next to the Follow button. Alternatively, you can create a new tweet and tag them in your message to get their attention. A new tab will open, allowing you to chat with someone from the Outlook customer service team. Explain your request and they’ll give you an answer within a few minutes. Simply call the number, follow the prompts, and explain your problem.
If the problem doesn’t occur after you restart Outlook, one of the add-ins is likely the cause of the problem. Restore the add-ins one at a time until the problem does occur to determine which add-in is causing the problem. If you have Outlook in your startup folder, remove the shortcut from the startup folder.
Incorrect system date or time can prevent Outlook from loading profiles, especially in environments where authentication relies on accurate timestamps. Even a difference of one hour can block Outlook from starting. If I run an online repair and reboot her PC it https://fixoutlookhelp.wordpress.com/2025/10/29/repair-outlook-ost-and-pst-files-2025-guide/ will usually work for a day or two.
To manage your mailbox by using the AutoArchive feature, see AutoArchive settings explained. If Outlook is in use by another process, this information is displayed in the status bar at the bottom of the screen. If you try to perform other actions while Outlook is in use, Outlook may not respond. Let the task in process finish its job before you try another action.
If it does and Outlook starts working properly, then most likely the problem is with one of your add-ins, which leads us to the next step. Use the following steps to re-enable the Send immediately when connected option. This problem can occur if the Send immediately when the connected option is not enabled, as shown in the following https://fixoutlookhelp.wordpress.com/2025/10/29/repair-outlook-ost-and-pst-files-2025-guide/ figure from Outlook 2016. If your antivirus software isn’t up-to-date, Outlook may not function correctly.
Below, we’ll guide you through a series of solutions, from simple, quick fixes to more in-depth repairs, to help you get Outlook up and running again. Occasionally, classic Outlook tries to run a process in the background. Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools can all be done in the background. Check the status bar at the bottom of the screen to see if another process is running. If so, wait a short time (usually two or three minutes) to see if Outlook starts working again.
To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn’t solve your problem, scroll down to Still need help? Customers using the contact support buttons at the foot of the support pages, or the “email us” links in support Virtual Agent, are unable to open the Help Pane. Check that you have not accidentally blocked the Gmail domain when blocking one Gmail user.
Sometimes outdated or over-protective anti-virus / anti-spam programs can conflict with Outlook or with one of https://fixoutlookhelp.wordpress.com/2025/10/29/repair-outlook-ost-and-pst-files-2025-guide/ your Outlook add-ins. As a result, the anti-virus blocks the add-in and prevents Outlook from functioning properly. This setting is tied to the following registry data, so this setting can also be configured by an administrator through a modification of the registry. When a message gets stuck in your Outbox, the most likely cause is a large attachment. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. A vast community of Microsoft Office365 users that are working together to support the product and others.
You should see the Microsoft account, click on it and disconnect it. To manage your mailbox by reducing the size of the Outlook data file, see Reduce the size of Outlook Data Files (.pst and .ost). Corrupt navigation panel settings can block Outlook from loading profiles. Resetting this component restores default navigation settings.
Whenever something goes wrong with Microsoft Outlook, it is strongly recommended to run Outlook in safe mode. If you run Outlook in safe mode, this will allow Outlook to be loaded without the add-ins and other customization files. To run Outlook in safe mode, click on the Outlook icon by pressing the Ctrl key or enter “outlook.exe/safe” in the command line. After that, a confirmation message appears on the screen asking if you want to start Outlook in safe mode. Sometimes when a user tries to search in Outlook, it either returns incomplete results, or returns nothing at all, even if you can see the email normally. Most times, this is caused by a corrupted search index, which you can rebuild.
Microsoft is committed to providing a high level of support for all its services, including Outlook.com, ensuring users can manage their accounts effectively and enjoy a seamless email experience. New features like Files and attachment previews let you see your pictures and files without leaving your inbox. And now you can add emojis and GIFs to your messages. Outlook change signature support refers to the resources and help available from Microsoft to assist you in creating, editing, and managing your email signatures within the Outlook application. This support encompasses both the desktop version (Outlook 2024 for Windows) and the web version of Outlook. If calling people on the phone is not https://fixoutlookhelp.wordpress.com/2025/10/29/repair-outlook-ost-and-pst-files-2025-guide/ your preferred option, you can contact Outlook’s customer service via a live chat.