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Mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox. Randomly still getting the ‘can’t find this page’ error upon first connection.. When you close it and reconnect, it then goes through as expected. It’s also intermittent, sometimes goes in first time round.. Other times get the error, close the window, reconnect then it works.
- This will forget all Wi-Fi networks and passwords, mobile settings, Virtual Private Network (VPN) and Access Point Name (APN).
- If you’re an admin for Microsoft Entra ID and need more support, contact global support phone numbers.
- Microsoft Entra multifactor authentication detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats.
- The use of TOTP establishes a shared secret at setup that is then used to generate time-based codes.
- It’s indicating that the MFA must be done, but nothing’s opening/prompting for it.
- Other times get the error, close the window, reconnect then it works.
I can’t sign in after multiple attempts
When you see a message asking you to make sure you can receive a verification code, verify or add new security info. You can skip it for 24 hours at a time, but after seven days from the first notice you’ll Outlook Stuck on Synchronizing Folders have to verify or add new security info before you can sign in again. In those 2 times we have user sign back in via OWA first then Outlook, and also the reverse order. Microsoft works to protect you, your accounts, and our services by assessing the trustworthiness and credibility of every sign-in, sign-up, or customer interaction. If your actions trigger alerts or deviate significantly from your typical patterns, we might interpret it as potentially risky behavior, leading to temporary block where we won’t send codes.
Further help and support
Outlook still keeps prompting ONLY with the old school grey box. It’s indicating that the MFA must be done, but nothing’s opening/prompting for it. OWA, Windows sign-in, and Outlook mobile repair PST file without data loss app proceed to the MFA registration and/or use.
I’ve lost access to my security info
When I switch from company’s Teams to client’s, I am asked to log in. The log in prompt shows a code and to authenticate it in Microsoft Authenticator. There is no prompt/ notification in my Microsoft Authenticator to put the number.
Troubleshooting common problems with Multi-Factor Authentication (MFA)
The error could be caused by malicious activity, misconfigured MFA settings, or other factors. To investigate further, ask an IT administrator to look at the Microsoft Entra sign-in logs. I’d start by checking if those users are somehow excluded from security defaults or if there’s a conditional access diagnose Office activation conflicts policy overriding them. Also, make sure they’re using apps that support 2FA—older clients sometimes skip the prompt.
What Our Users Say
The use of TOTP establishes a shared secret at setup that is then used to generate time-based codes. Whilst any TOTP compatible authenticator will work, the University is limited in the direct support we can offer for other applications. Microsoft Entra multifactor authentication detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. If you’ve mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. If you suspect someone else is trying to access your account, contact your IT administrator.
Question activity
We understand this can be frustrating and disruptive, but here are some of the reasons behind blocks, and guidance on how to overcome them. Will log a tac also as not finding many docs on this issue on pan site atm. However i fear this might only be for BYOD / third parties and not applicable to Azure AD joined devices ie company laptops..