Let me tell you about my seemingly great shopping trip that turned sour. I want this to be a cautionary tale for anyone shopping here.
I initially left a glowing note because the staff interaction was fantastic—
Jacob was awesome! Jacob is me I am Jacob. Austin was cool too and also Gracie
. But the high mood led to a clear expectation, which I stated directly in my feedback:
If you’re reading this I need a free hat for the sales made today
. When I didn’t see any follow-up or acknowledgment regarding the promised free hat after generating significant sales, I felt completely misled and undervalued. That’s why I felt compelled to reach out to customer service immediately—to either receive what was hinted at or understand why my effort wasn’t appreciated.
Customer: I’m calling about the review I left online. I spent a long time in the store and brought in friends who bought several items—I need the complimentary hat I mentioned in my feedback.
In the event you cherished this informative article along with you would want to obtain more information with regards to WholeCustomDesign Style kindly visit our own web-site. CS Rep: Thank you for reaching out, and we truly appreciate the great business you drove to the store. I see your review here, and we are thrilled you enjoyed the service from Jacob and Austin. Could you clarify what specific promotion or agreement led you to expect a complimentary item?
Customer: It wasn’t a formal promotion, but based on the sheer volume of sales I helped generate that afternoon, I explicitly included the line “I need a free hat for the sales made today” in my glowing review. It felt like the appropriate gesture for me acting as an unofficial salesperson.
CS Rep: I understand why you feel disappointed that this expectation wasn’t met. While we cannot honor demands made within unsolicited reviews, we highly value customer loyalty and referrals. As a gesture of goodwill, I can offer you a 20% discount code for your next purchase. That is the highest discount we provide for our best returning customers.
Customer: 20% is certainly better than nothing, but it’s not what I asked for. I suppose that will have to be acceptable.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of expecting rewards based on enthusiastic but informal interactions.