I usually love shopping, but my last experience was so appalling that I felt obligated to warn others. If you have any issues pertaining to where by and how to use GraceQueens Collection, you can make contact with us at the site. It wasn’t just bad service; it felt like active discrimination. I was so excited to get a dress from this store, they do have beautiful stuff. But the customer service is truly horrible. Since I arrived no one gave ANY attention to me, they ignored me for other clients, I had to run between the fitting room and the other dresses to get a different size. I did everything by myself which would be fine if everyone were receiving the same treatment but it was not the case in here. Everytime I tried to reach out to one of the SA they made this nasty face as they couldn’t understand a word I was saying, I’m Hispanic. But I do know English, the problem is that they were discussed by my accent. At the end I said thank you and the SA didn’t even respond anything. I had really high expectations for this store but after being DISCRIMINATED like that I don’t think I should give my money to such company. So if you have an accent, or not wearing your best clothes I don’t recommend to go! Oh I almost forgot!! At the end I realized they gave me a separate fitting room in a place for workers to separate me from their other clients so I wasn’t even able to see my self in a whole mirror like everyone else! Leaving this review and engaging in a conversation with customer service was the only way I could process the shock of being treated as a second-class customer simply because of my background and accent.
Customer: I am contacting you regarding the absolutely discriminatory service I received in your store yesterday. I was ignored by the sales associates, mocked for my accent, and actively separated from other clients in what felt like a staff closet.
CS Rep: I am truly horrified to hear this. That behavior is completely unacceptable and does not reflect our values. Please accept our sincerest apologies. Can you confirm the date and time of this terrible experience so we can immediately investigate the specific staff members involved?
Customer: It was yesterday afternoon, around 3 PM. The issue wasn’t just being ignored; it was the fact that I was intentionally placed in an inadequate fitting room, away from the main area, while others received personalized attention.
CS Rep: That level of service failure and perceived bias is something we must address immediately. We will launch a formal internal investigation into the store’s practices and commit to mandated retraining for all floor staff regarding inclusive customer service and proper fitting room allocation.
Customer: I appreciate the promise of investigation, but I felt humiliated. What tangible steps are you taking to ensure this doesn’t happen to another customer who may have an accent or doesn’t look like their typical clientele?
CS Rep: We want to assure you we take this seriously. We will issue a formal apology letter from management and, as a gesture of acknowledgment for the profound distress this caused, we would like to offer you a complete refund for your purchase, along with a voucher for future use, demonstrating our commitment to correcting this failure.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.