Outlook Crashing While Opening or Creating an Email? Here’s a Fix

Until a permanent solution is found, they’ve released a temporary workaround to address the problem. Since the issue is related to the Forms Library, Microsoft has suggested that affected users create a new FORMS2 folder. But before doing so, open Task Manager, right-click Outlook and any other Office applications running in the background and select “End Task.” Once the repair process is complete, restart your device and check if the issue is resolved. This should resolve the issue of ‘Outlook keeps crashing’.

In this case, you can temporarily disable the antivirus or the security app. If this fixes the issue, you can add Outlook and its related processes as an exception Office account sign-in help in the security app. Hopefully, now you understand why Outlook keeps crashing and how to fix it. We have mentioned all manual troubleshooting solutions that you can try one by one.

Way 3: Establish a New MS Outlook Account Profile

Windows will search for the latest driver and install it, if available. Take a look at your update history for the second KB mentioned. I just restored my PC to before the patches and then turned off updates with WUB. Avoid the hassle of manually entering each email address. Priyanka Kumari is a technical content writer in the fields of Email Migration, Data Recovery, Cloud Migration, and File Management. She is dedicated to simplifying complex technology terminologies for all users.

If Outlook doesn\’t crash, it means one or more add-ins were responsible for the issue. To find which add-in is causing the issue, enable each add-in and observe Outlook. If it crashes after enabling an add-in, uninstall that add-in. KB , the latest security update for Office 2016, has sparked frustration among Windows users as it introduces a host of unexpected issues. Microsoft rolled out this patch on Patch Tuesday alongside updates for Windows 10 and 11, yet while…

Fix 5: Create a New Outlook Profile

• The simplest solution often resolves many software-related issues.
• Is the classic Outlook email client crashing when you create or open a new email?
• The support document also notes that, while the problem affects Outlook on all Microsoft 365 official channels, it is most common on virtual desktop infrastructures.
• The most common problem users encounter when accessing their email accounts in Outlook is “Outlook 365 crashing”.
• Here are some simple solutions to fix the Outlook keeps crashing problem on Windows 10/11.
• To fix this issue, it is important to first find out what\’s actually causing the Outlook to crash or stop responding.
• If the Outlook issue “outlook keeps crashing Windows 10” persists.

It will resolve the Microsoft Outlook crashing issue to some extent. Outlook 2016 freezes when accessing calendar.This happen right after Microsoft Office security patches installed. To narrow it down, enable each add-in one by one, restarting Outlook after enabling each add-in.

Fix 2: Disable The Add-ins

Most businesses and organizations rely on Outlook for daily communication and scheduling. This issue can disrupt your workflow and lead to data loss if not addressed promptly. Therefore, to help you out with this issue, here is a comprehensive guide with some effective troubleshooting solutions. However, often these situations lead to PST file corruption. For that, we have suggested a reliable PST Recovery Tool. At the time of writing, Microsoft is still investigating the issue.

Fix 8: Repair MS Office

Problems with Outlook or MS Office program files can cause such problems. In this case, you can try repairing or reinstalling Microsoft Office. Launch the recovery assistant if you’ve tried everything else and Outlook is still crashing. It also allows you to upload your results to Microsoft for review by a support engineer. Here is the next solution for your Microsoft Outlook keeps crashing on Windows.

Fix 4: Run Outlook Diagnostics

If you go through all of those steps and Outlook is still crashing or not responding, complete step 4 before contacting the Microsoft Community for further help. Additionally, you can try the free trial tool to learn all about its functionalities and workings as well. Nevertheless, you cannot save the recovered data when using the demo tool. Test if Outlook is functioning correctly after disabling the add-ins. Let us try another solution to get this issue fixed soon. The simplest solution often resolves many software-related issues.

Additional resources

However, some might be incompatible with your Outlook version and thus, cause conflicts leading to crashes. Therefore, you can try disabling unnecessary add-ins to stabilize Outlook and its workflow. For that, we first need to find out which is the faulty add-in by running Outlook in Safe mode.

Somebody somewhere else figured out that disabling Weather on the Calendar in the Calendar options also stopped this crash. Next, open the Run dialog box, type %localappdata%\Microsoft, and press Enter. Right-click on an empty space, hover over “New” and select “Folder.” Name the folder FORMS2.