I want to share my terrible online shopping experience as a cautionary tale for anyone considering placing a larger order. The entire process was disorganized and resulted in immense frustration. I had high hopes for my purchase, but the reality was chaos.
Ordered 3 jerseys and a hat. They shipped the hat and one of the jerseys. Sent the wrong item, and after returning the jersey I got the run around about the other 2 jerseys. Ended up getting a refund for the other 2 almost a month later.
This situation is exactly why I felt compelled to leave a review and demand answers from customer service about what went wrong with fulfillment.
Customer: I am extremely unhappy with my recent order. I ordered three jerseys and a hat, but I only received the hat and one jersey—which was the wrong item entirely. Where are my two missing jerseys, and why was the item I did receive incorrect?
CS Rep: I sincerely apologize for this fulfillment error and the run around you’ve experienced. That is certainly not the standard of service we aim for. I see the notes on the wrong item return. Can you tell me exactly what resolution you were offered for the two missing jerseys?
Customer: The resolution was that I would eventually get a refund, but I’m being told it could take almost a month! When you beloved this informative article and also you want to acquire more info about oePPeo Snapbacks generously pay a visit to our site. After receiving the wrong item and having two items simply disappear, waiting 30 days for my money back is completely unacceptable.
CS Rep: I understand completely. I am escalating your refund request immediately to our priority team. I can guarantee that the refund for the two missing jerseys will be processed within 5 business days, not 30. I will send you a confirmation email of this escalation within the hour.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.