If none of the above resolve the problem, there are a few other troubleshooting tactics you can try. Check to make sure you’re connected to the internet, and that your computers date, time, and time zone are accurate. You’ll also want to make sure that you are running the latest version of Office. Next, you’ll want to review firewall settings, and check any anti-virus software that could be blocking the connection to verify the subscription status. If your issue persists after reviewing these settings, contact your internal or external IT support team or Microsoft Support at Contact Us – Microsoft Support. So what are the usual Office 365 problems and how can a business or user solve them?
Services
If you’re looking for steps describing how to install Office on a Mac, see Install Office on your PC or Mac. Office recognizes what operating system you’re using so make sure you’re on your Mac when you click Install to begin the install procedure. If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Office. When you install Office for Mac, the app icons aren’t automatically added to the dock.
- If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support.
- You then deploy Office by using the software deployment method you typically use.
- Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs.
- Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network.
- This could happen because of a delay between your initial sign in and Office 365 for business setting up your environment.
- This sort of thing does occur from time to time, and it is often quite easy to repair.
Activation or unlicensed product issues
What are the common troubleshooting steps for Outlook?
Start classic Outlook in safe modeIn Windows 10, click Start.Type Outlook /safe, in the Search programs and files and then click OK.Close and re-open Outlook.If the issue is resolved, you can keep working, or if you have time, take the following steps to find out what COM Add-in is causing the problem.
In most cases you can do basic editing on most of these devices, however if you have a qualifying Office 365 subscription, you get access to the apps’ extra features. If you discover you can’t make edits to certain documents, see What you can do in the Office apps on an Android, iOS, or Windows mobile device with an Office 365 subscription. To troubleshoot Mac activation issues, see the “Activation” tab on What to try if you can’t install or activate Office for Mac. If there’s a Learn More link on the error message, select that. If there’s no link, let us know what error you got and where you were in the install process when you received it.
Office on a mobile device
Once a connection is established to Microsoft licensing servers, the license is renewed. Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other services. As the Office 365 for business admin, you’re responsible for Managing user software in Office 365. You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business. To remove licenses from users, see Remove licenses from users in Office 365 for business. If you’re coming from section Repair Office 365 installation errors 2, grab the download link for what Microsoft calls the “uninstall support tool” in its Support pages.
Install button doesn’t install Office
You can also choose to have users sign into the Office 365 portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves. If you’re not sure what plan you have, follow the steps in What Office 365 for business subscription do I have? To troubleshoot Mac activation issues, see the “Activation” section in What to try if you can’t install or activate Office for Mac. If you’ve used up your five installs and want to install Office on another computer, you have to deactivate an installation. If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background. See Office is taking long to install or Office hangs at 90% for possible solutions.
Microsoft 365 troubleshooters
You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut. In this case, consider using safe mode, which is useful for Office 365 troubleshooting. Installing Office 365 updates can fail for different reasons, and some of them are listed below. If you have forgotten your password for the Office 365 account, try to recover or reset the password.