Chances are, your team has only seen each other over video conferences in the past year. To Outlook repair with FixTechGuide ease the stress of working from home, your office needs a virtual, user-friendly workplace setup. Microsoft technology stacks are complex, with multiple layers of technology all working seamlessly to power your business. But when something goes wrong, it can be challenging to pinpoint the problem.
Certified Microsoft Experts
Ask about engineer certifications, escalation processes, and ticket response metrics. Budget and workforce are invaluable resources at the state and local levels of government, and both are hard to come by. Increasingly complicated IT environments and aging workforces only make things harder. Solving cases is part of our DNA, from written SLAs to managed escalations to Microsoft we take care of it all and we can for your team too. Our Premier Support includes service delivery from Designated Support Engineers and Technical Account Managers.
Mistake #2: Overlooking Hidden Costs
Analyst show it adds up to 30-60% price increase most support customers. First and foremost our goal is to provide proactive services to your support team. What makes Unified Support particularly challenging is that costs automatically increase whenever your Microsoft consumption grows—regardless of whether you’re using additional support services. According to industry data, organizations transitioning from Premier to Unified Support experienced initial price increases between %. The pricing structure lacks transparency, applying different percentages to different portions of Microsoft spend across user services, servers, and Azure. DCG excels in Microsoft Dynamics 365 support, offering flexible contracts and rapid response times.
Look for Tailored Pricing Models
These alternatives often provide fixed pricing models based on actual support needs, rather than tying costs to overall Microsoft licensing spend. Given these financial realities, it’s worth considering Microsoft Unified support alternatives like US Cloud, which can save 30-50% compared to Microsoft’s direct support offering. With Microsoft’s lack of price protection in multi-year agreements [4], exploring alternatives before your next renewal could yield significant savings. This transition from Microsoft Premier support services to Unified Support has significantly deteriorated service quality, especially following the 2023 layoffs. We emphasize a proactive approach that helps customers maximize their uptime, optimize performance, and lower their total cost of ownership for your mission-critical solutions. Cut your Unified Support price in half by only paying for the Microsoft support your enterprise consumes when you consume it.
Microsoft Unified Support Alternatives: The US Cloud Difference
- Dynamic Consultants Group has experience supporting all Microsoft technologies.
- Microsoft Services serve 75 percent of global Fortune 1000 companies across various industries.
- Our technical account manager can understand your business challenges, and ensure you receive unparalleled expertise, accelerated support, and strategic advice tailored to your IT environment.
- Comprehensive support for Microsoft Dynamics 365, cloud, hybrid and on-premises, Azure, Microsoft 365 and the Full Microsoft Platform.
- That’s why there’s a growing demand for Microsoft Unified Support alternatives.
- Trusted alternatives include US Cloud, Dynamic Consultants Group, Spinnaker Support, and Bluesource.
- That is why we assign each client a friendly point of contact who can answer any questions you might have.
With less experienced CSAMs replacing TAMs, and increased reliance on offshore support technicians, enterprises report longer resolution times and more escalations. Moreover, Microsoft doesn’t offer Service Level Agreements (SLAs), meaning response time commitments are estimates rather than guarantees. The transition to Unified Support has generated significant challenges for enterprises. First, the percentage-based pricing model leads to automatic cost increases whenever organizations expand their Microsoft footprint—even without increasing support usage. Many organizations experienced initial price increases between % when transitioning from Premier to Unified. Microsoft and even some partners can use SLAs to offer fantastic response times, either with auto-responders or with basic support.