Use the Excel check troubleshooter to resolve Excel for Windows startup, hang, or crash issues. Get Help has troubleshooters for Microsoft 365 you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run that troubleshooter.
Excel check troubleshooter
Perform a quick repair via “Programs and Features” to optimize performance. If apps remain sluggish, reinstall your Microsoft 365 suite. Online guides from Microsoft provide extra steps to speed up slow applications. Larger files may cause a temporary slowdown, so ensure your device has adequate Email sync repair for Outlook 365 memory.
How to clear Office 365 login cache?
Sign in issues when activating Microsoft 365 Apps
Run the Activation Troubleshooter, accessible online or via your app settings. Verify your device is connected to the internet and your payment details are current for renewal. Remove and re-add your Office account within the app for reconnection. Contact your system administrator to find out if you are behind a proxy or firewall that is blocking this process. If so, you will also need to temporarily disable your proxy or firewall connection.
- Simply open the Office app normally, and all your files are saved locally until internet access resumes.
- If you can’t sign into your Microsoft account, most issues can be identified by our sign-in helper tool.
- If this doesn’t work, reset the credentials in your Windows Credential Manager or contact Microsoft support for further assistance.
- If a troubleshooter is available for your issue, select Start to run that troubleshooter.
- Use Microsoft’s Sign-In Helper tool for further troubleshooting.
- Microsoft 365 Apps fails to activate when opened from published apps on a Citrix server.
Why am I seeing “Unlicensed Product” in my Office apps?
Important Running Microsoft 365 Apps on these older operating systems isn’t supported. For more information, see End of support resources for Office. The tool will ask you to enter the email address or mobile phone number you’re trying to sign in with and check the details you provide. If we detect a problem with your account, we’ll tell you what you need to do to solve the problem. If we don’t detect any problem, we’ll guide you through how you can help yourself. If you can’t sign into your Microsoft account, most issues can be identified by our sign-in helper tool.
What should I do if email syncing fails in Outlook?
Start by verifying your subscription status to ensure it’s still active. Go to any Office app and ensure you’re signed in with the same Microsoft account linked to your license. Remove and re-add your account under the “Account” settings of the app if needed. If this doesn’t work, reset the credentials in your Windows Credential Manager or contact Microsoft support for further assistance. The “Unlicensed Product” error usually indicates an inactive or unlinked subscription. Confirm your subscription status and sign in with the correct Microsoft account.
What can I do if I experience issues syncing emails in Outlook?
Use Microsoft’s Sign-In Helper tool for further troubleshooting. Make sure your phone’s operating system is supported by Microsoft 365. Enable permissions for file access and notifications within app settings. For syncing or email issues, verify your mobile connection or switch between WiFi and cellular data.