First, double-check that you’re using the right Microsoft 365 account. Lots of people have more than one—maybe a personal Microsoft account plus a work or school one. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you encounter this error – Sorry, we are having temporary server issues, then chances are that the issue lies at Microsoft’s end. After you fix the GUID problem, Windows should link the account and Office 365 properly again. Most of the time, you’ll be able to sign in without those annoying failures.
Users unable to reset their O365 passwords through the O365 portal.
Additionally, enable two-factor authentication (2FA) whenever possible for an added layer of protection. Finally, keep your device and software updated to minimize vulnerabilities that hackers might exploit. Resetting your password can affect your connected Office apps.
After a Password Reset Users cannot open Outlook and Windows Search Work.
It can vary from 1 to 30 minutes, depending on the number of failed attempts you have performed. Once the waiting period is over, try logging in again with the right credentials. Tread carefully here, since this changes how all Office apps handle sign-ins. We usually suggest Online Repair if you’re seeing sign-in issues in more than one Office app like Outlook and Word.
Unable to sign in to Office 365 (even with correct password)
Why can’t I reset my Office 365 password?
These are valid for single-use and require immediate update after login. Use this opportunity to set a secure, permanent password and verify all recovery methods for smooth future resets. If this is a personal account, you can work with Microsoft support if needed. Yes, resetting your password immediately secures your account if you suspect unauthorized access. Opt for a strong password and consider enabling multi-factor authentication for added security.
Can I reset my password through the Microsoft Authenticator app?
- The issue was with AD Connect it had reverted to using one of RODCs.
- If you still face issues, verify your account with your admin or ensure your security methods are current.
- Sometimes, a different layout will mess up special characters in your password.
- They can reset your password directly or provide further troubleshooting resources.
- If clearing credentials doesn’t do the trick, your Office installation might be corrupted.
They can help figure out if the problem is just with your account or something bigger. Those can change your input and you might not notice right away. You can test your password in a plain text field (not the login box) to see if it comes out right. The issue was with AD Connect it had reverted to using one of RODCs. We were upgrading our firewalls and both HQ/Production domain controllers were down so it latched on to the RODC.
Address GUID and Profile Corruption
If you’re still locked out of Office 365 with the correct password, the issue probably isn’t your account. We often see problems with cached credentials, a corrupted Office install, or some configuration error in Windows 11. If you forget your Microsoft 365 password, use the “Forgot my password” option on the Microsoft sign-in page. Enter your email address and follow the verification steps, such as receiving a security code via email or text. Ensure your new password Outlook not receiving emails solution meets Microsoft’s security criteria for added protection.
Does resetting my password affect my connected Office apps?
In business settings, group policies and conditional access rules can cause problems, too. Restrictions on device compliance, location, or sign-in risk might block you even if your password is correct. If your account is disabled or unlicensed, you won’t be able to get in until an admin fixes it. Expired subscriptions or suspended accounts are often behind these issues. On Windows, head to Credential Manager, remove any saved Office 365 entries, then try signing in again.