I felt compelled to share my terrible online shopping experience as a serious warning. When you go through the hassle of designing a custom item online, you expect precision, but the digital interface was confusing, leading to serious errors in my final product selection. The only silver lining was the delivery itself; they managed to
Pick up a couple of hats they shipped them to Washington State. Just like they said delivered on time in good condition. Great job! Job
—but what good is quick shipping if the product inside is fundamentally wrong? I immediately reached out to customer service, frustrated that after all the effort, my custom order failed to meet the basic specifications I submitted online.
Customer: I need help immediately regarding my custom hat order. It arrived perfectly on time, but the materials and sizing are completely incorrect.
CS Rep: I sincerely apologize that the delivery was flawless but the contents were not. If you have any type of inquiries concerning where and the best ways to make use of WholeCustomDesign Ordering, you can contact us at our web-site. Can you confirm the order number and describe precisely what specifications were missed?
Customer: It’s order #7890. I specifically chose a wide, curled brim and a velvet band, and these have standard brims with a leather finish. I waited weeks for these custom items!
CS Rep: I completely understand your frustration and disappointment. We clearly failed on the accuracy check. I am issuing a return label right now. Would you prefer a full refund, or for us to expedite the correct custom replacements at no additional cost?
Customer: I want the hats I designed. If you can guarantee the replacement is prioritized and shipped correctly this time, I’ll take the replacements.
CS Rep: Absolutely. I am prioritizing this with our design team immediately. We will send you a confirmation of the new, corrected specifications within the hour and guarantee delivery by Friday.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of trusting the confusing online customizer without double-checking every single detail.