8 Most Common Office 365 Problems and How to Fix Them

To do this simply uninstall the office program from your computer from the “Add/Remove Programs” section of your Control Panel and reinstall the suite from portal.office.com. Learn how in “Account Notice” appears in Office after switching Office 365 plans. If using a mobile device such as a cell phone or tablet, close out of the application completely. This will refresh the library and if the file is on OneDrive it should now appear.

Issues with Formatting or Styles (Word)

If you’re looking for steps describing how to install Office on a Mac, see Install Office on your PC or Mac. Office recognizes what operating system you’re using so make sure you’re on your Mac when you click Install to begin the install procedure. If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Office. When you install Office for Mac, the app icons aren’t automatically added to the dock.

• You then deploy Office by using the software deployment method you typically use.
• Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs.
• Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network.
• This could happen because of a delay between your initial sign in and Office 365 for business setting up your environment.
• Office 365 allows collaboration across team members by easily setting up access permissions.

Understanding HCM Software – Benefits, Players, and How to Choose

If you’re a student or teacher and don’t see an option to install Office, you may be eligible for Office 365 Education, which includes Word, Excel, PowerPoint, and OneNote. Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn’t, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We’ll use that information to help investigate your issue further.

Cancel a subscription

Its filename is SetupProd_Offscrub.exe, so I’ve gotten in the habit of calling it “OffScrub” myself. So you’ve decided to purchase and equip your business with the Outlook repair with FixTechGuide Office 365 program, but you encountered an error message in the middle of the installation. Most of the time, you may see an alert that says “It looks like you’re on slow connection” or you notice that the installation client suddenly hangs and closes. If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant. This tool should be installed on a computer as a standalone application.

Where to sign in to Office 365 or My Office Account

Office’s Online Repair option works and goes through exactly the same steps as Quick Repair, so I won’t walk through all those screen shots again. This time, after you right-click your Office version in Programs and Features and select Change from the pop-up menu, select the Online Repair option instead and then click Repair. If you have any Office applications open, you’ll be asked to close them before the repairs can complete. This provoked the request shown in Figure 4 (where, of course, I clicked Continue to close Outlook so repairs could work through to completion). Once you’ve clicked Change, you may see a User Account Control window asking for permission to run the repair program.

Missing or Corrupted Files

If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation. Read the blog post about using Office 365 on a terminal server. You can navigate to Sign in – Microsoft OneDrive (live.com) and sign in with your Microsoft account to check OneDrive online. If the file is present here, that means it made it to OneDrive.