Follow the Microsoft support article here Repair Outlook Data Files (.pst and .ost) (microsoft.com) in order to repair your Outlook data files. To repair the entire Office suite, see the top of this article for instructions. If you are having trouble logging in, first check the number lock and caps lock keys on your keyboard. To avoid data loss when using cloud applications, perform Office 365 data backup.
Common Office 365 Issues and How to Solve Them
How to repair Microsoft Office 365?
Let our expert engineers and support staff guide you in securing and preparing your business operations. Set your business up for success with a trusted provider for management tools and systems like Office 365. At Abacus, we’ll help equip your enterprise with the most efficient tools and software so you can smoothly run your business. Office 365 allows collaboration across team members by easily setting up access permissions. When this problem occurs, it usually means that you don’t have permission to open and edit the file.
- This error appears when you attempt to upload or save a Microsoft 365 item.
- Derek has a passion for working with people and helping them solve problems.
- If one of these resolves your problem, close the app and continue working.
- The first step is to ensure you are signing in with the correct account.
- Check the version of Microsoft Office installed on your computer and your subscription name and expiry date.
- In addition to the Office 365 problems explained in the blog post, you may encounter issues that cause data loss.
- You can also temporarily turn off your firewall settings or antivirus software.
How to Troubleshoot Common Microsoft Office 365 Issues
However, it’s not uncommon to encounter issues that can interfere with the team’s work. So what are the usual Office 365 problems and how can a business or user solve them? If none of the above resolve the problem, there are a few other troubleshooting tactics you can try. Check to make sure you’re connected to the internet, and that your computers date, time, and time zone are accurate. You’ll also want to make sure that you are running the latest version of Office. Next, you’ll want to review firewall settings, and check any anti-virus software that could be blocking the connection to verify the subscription status.
Difficulty in updating a SharePoint file with another user
Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook. This error appears when you attempt to upload or save a Microsoft 365 item. It indicates that you have reached the storage limit specified by your subscription plan. To fix these related Office 365 issues, you can try disabling Add-Ins and then running Microsoft apps without them.
Common Problems with Office 365 OneDrive
Users can visit the Microsoft password reset page for work or school accounts. Personal account users can see this password recovery page by entering their email, phone, or Skype name. Comprehensive repair solutions for Office apps—both Quick Repair and Online Repair to ensure minimal downtime. To repair your email account, navigate to File, Account Settings, Account Settings. In the Email tab, click on your account and choose repair if the option is available.
If you see multiple versions of Office installed, right click the version you are NOT using, and select “Uninstall”. This may require your computer to restart in order for changes to take effect. The first step is to ensure you are signing in with the correct account.
Co-authoring in Office 365 allows users to collaborate on documents seamlessly across Word, Excel, PowerPoint, and other Office applications. However, users may encounter common problems related to connectivity, permissions, and system settings that require troubleshooting or contacting Microsoft support. If you receive an error message or an unrecognized user ID or password message, confirm that you are entering the correct user ID and password.
If your Office 365 subscription has expired, buy a new license and extend your subscription for a new period. Use the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network. For tailored solutions and expert guidance on Microsoft 365 licensing, contact Trusted Tech today and ensure your organization gets the most out of its investment. You can also work around this issue by logging into OneDrive on a desktop browser and dragging your file(s) Microsoft 365 troubleshooting into the documents folder. To diagnose Outlook and OneDrive connection issues that often cause Office 365 not working problems.