Use this guide to evaluate your options, avoid common pitfalls, and select a support partner that delivers more value than Unified ever did. Providers should be aligned with your communication style, escalation urgency, and internal workflows. In other words, communicating with your engineer team and collaborating with them should not add a layer of work to your Microsoft issue resolution. In fact, organizations like US Cloud and others often provide more responsive, personalized support than Microsoft. For example, US Cloud is laser-focused on the entire Microsoft stack, delivering enterprise-grade support across Azure, M365, and Dynamics.
I am getting a conflict with a deployed install of Office 2021, where the installer indicates a conflict with O365HomeRetail. There are no Office or 365 products showing on the computer. Any suggestions for rooting out this invisible Office presence? I have seen and tried some PowerShell scripts (which does seem to show Office products), but can’t get them removed.
US Cloud: A Leading Alternative
Then we create a perfect plan for your business so you are prepared for any technical issue. When your technology is down, your business grinds to a halt. That is why our IT support staff is available to help you and your in-house IT team troubleshoot any issues you may be experiencing with your Microsoft technology. US Cloud offers a range of benefits that make it an attractive choice for enterprises of all sizes. As businesses evolve and their IT infrastructures become more complex, the demand for flexible and cost-effective support solutions has grown. Many organizations find that Microsoft Unified Support, while comprehensive, may not always align perfectly with their specific needs or budget constraints.
- Not to mention, that support is charged on an hourly basis.
- Prioritize your problems and reach resolution for you and your team’s most complex issues up to 50% faster than Microsoft Premier Support would.
- Ultimately, for organizations seeking to optimize their IT support strategy while ensuring top-tier assistance, US Cloud emerges as the best option available.
- Our Microsoft End User support helps them get the answers they need.
- When your technology is down, your business grinds to a halt.
- IT leaders overseeing multi-million-dollar organizations with thousands of employees are expected to be strategic.
- It provides a single point of contact for all Microsoft-related issues, offering technical support, problem resolution, and advisory services.
Mistake #4: Focusing Only on Cost Savings
Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support underway. Support costs are rising +50% year-over-year (or more) for a large portion of customers. Chances are, your team has only seen each other over video conferences in the past year. To ease the stress of working from home, your office needs a virtual, user-friendly workplace setup. About 90% of C-Suite leaders plan to mature their digital business strategies this year. A solid Microsoft strategy can improve productivity and cut costs.
Microsoft Premier Support
Microsoft Services serve 75 percent of global Fortune 1000 companies across various industries. Using Dynamic Consultants Group, you gain the most benefit from your IT infrastructure by pairing your business with Microsoft Services Premier Support. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues.
A More Affordable Solution
Microsoft Premier Support offers proactive, reactive, and mission-critical support for developers, cloud, and on-premise Microsoft Customers through the Microsoft Partner Network. But it’s typically out of budget for small and rural communities. When something breaks, these jurisdictions may find themselves waiting on hold to get support, and when they finally do get it, it won’t be at the personalized level they require. Not to mention, that support is charged on an hourly basis. The longer it takes to acquire the necessary support, the more it ends up costing.
We offer a complete Microsoft Premier Support package for your company. With offices based in the United States, Europe Microsoft support alternatives and Asia we are always available to provide 24/7 support. Cut your support costs in half, while getting 10X faster response times vs Microsoft. Get real time support from Microsoft Certified Engineers.
Don’t get locked into a contract that doesn’t fit your evolving needs—we scale with you. When you work with IncWorx, you get senior-level experts as your consultant, every time. Treat it like any other critical vendor relationship and use the time wisely by testing the support structure as much as possible. Consistently transparent pricing—like US Cloud’s fixed-fee model—is much easier to budget for and report on. This guide will help you evaluate Microsoft Unified Support competitors confidently.
Their team of certified experts ensures that organizations receive timely and effective assistance for all their Microsoft-related issues. Microsoft and even some partners can use SLAs to offer fantastic response times, either with auto-responders or with basic support. Meaning you have a price guarantee on how fast you be connected to a specialist engineer to solve your problem. Start tracking how fast you can get on the phone with someone who knows your issue. It’s all part of our First Problem Resolution philosophy for how we operate Premier Support. Moreover, US Cloud’s support is delivered by 100% U.S.-based engineers who possess an average of over 14 years of experience with Microsoft technologies.