To diagnose and automatically fix several common Microsoft 365 sign-in issues, run the Microsoft 365 Sign-in troubleshooter. The authentication issue occurs because of missing package information about either the Active Directory Authentication Library (ADAL) or Live ID. This issue occurs only on computers that are running Windows 10, version 1703 or later, and Microsoft 365 version 1807 or later. I figured it was a bad credential, and everyone mentioning ADAL pointed me to the right one. I don’t know if this is a permanent fix, but it got me back online. If i run and install the AAD Plugin as shown, it’s fixing the issue.
Common Problems with Office 365 OneDrive
File and storage issues with Microsoft Office 365 are more serious than other issues. They are not merely inconvenient and slow down work but can also lead to critical data loss. The good news is that the majority of problems can easily be solved on the client’s side.
Unresolvable Problem on Signing In Microsoft Office 365 Apps on Windows 10
- The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration.
- Disabling ADAL can “fix” the issue with outlook but in our experience it still left TONS of other stuff broken.
- In addition to the Office 365 problems explained in the blog post, you may encounter issues that cause data loss.
- The issue the users face is Teams or Outlook just refused to log in.
- For all of my Office 365 clients, including my own setup from the Action Pack, Modern Authentication is enabled.
- You may need to remove old Microsoft Office licenses from your computer and install a new one.
- Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services.
My main concern is that these dialog boxes may return, prompting further user frustration and possibly generating tickets. Speaking of research, I haven’t found much info newer than December 2018. I haven’t opened a ticket with MS yet but I may if my search does not prove fruitful. Once the key is added, and the user restarts Outlook, they receive a legacy authentication dialog box, enter their domain password, and connect to Office 365 login issues their mailbox without issue. This seems to be our most effective fix, and it’s the one we arrived at after hours of forum digging and web searches.
How do you repair Microsoft Office?
Additional resources
If your Office 365 subscription has expired, buy a new license and extend your subscription for a new period. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. But as soon as i log out and log back in, the plugin desactivates itself and the authentication bug comes back. Get a free trial to explore all the solution’s data protection capabilities. Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite.
Fix authentication issues in Microsoft 365 apps when you try to connect to a Microsoft 365 service
In this case, consider using safe mode, which is useful for Office 365 troubleshooting. An internet connection is not available or a firewall is blocking network connections. Installing Office 365 updates can fail for different reasons, and some of them are listed below.
Domain Verification Issues
Hours of tears and nerve-wrecking frustration and you fixed it all with that blessed Powershell command. This issue being related to the AAD broker plugin is literally NOWHERE else on the internet. You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut.