I want to share my terrible experience as a serious warning. When you’re visiting a new city, time is precious, and high expectations can lead to major disappointment. We took an Uber specifically to go here only to be treated extremely poorly. The sales associate told us to come back tomorrow, claiming it might take an hour to create a custom hat and that they had to leave at 6:00, even though it was 4:30 and they closed at 6. The overall experience was ruined for us. I felt compelled to leave a review and contact customer service because the disrespect was shocking, especially after two people came in right after us, and a different, nicer sales associate helped them and started making a hat immediately.
Customer: I am contacting you about the incredibly poor service my fiancé and I received yesterday. We were tourists who made a special trip, and the sales associate flat-out refused to help us even though the store wasn’t closing for another hour and a half.
CS Rep: I am so deeply sorry to hear that your experience was ruined, especially since you made a specific effort to visit us. That kind of dismissive behavior from our staff is unacceptable and completely counter to our standards.
Customer: It felt like we were lied to. The associate said they couldn’t possibly start a hat because they closed at 6, but then watched another customer walk in five minutes later and immediately get help from someone else. I’m honestly furious about being treated like an inconvenience.
CS Rep: I completely understand why you feel that way. It sounds like there was a severe failure in judgment and customer management on our end. I would like to personally escalate this to the store manager immediately, and as an immediate apology for your wasted trip, I’d like to arrange a full refund for your Uber ride and offer a significant future discount code.
Customer: I appreciate the compensation offer for the travel. I need reassurance that the manager will understand how damaging this experience was to our limited vacation time.
CS Rep: Absolutely. I will ensure the manager contacts you directly by the end of the business day today to discuss this incident further and process that travel refund and discount code immediately. Thank you for bringing this unacceptable situation to our attention.
If you’re ready to see more info in regards to www.oeppeo.com look at the page. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.