If you are considering shopping online with this company, please treat my story as a serious warning. My experience trying to order a single dress was an absolute nightmare. I paid for expedited shipping, expecting my dress by December 17th, but instead I was met with repeated excuses and outright dishonesty. I dealt with multiple false delivery dates and tracking numbers that only showed “label created.” By the time I finally requested a refund, the process descended into absurdity. It’s now weeks later, and I still haven’t received my money. I was compelled to call customer service repeatedly because I was being ignored, only to have the experience detailed in my conclusion:
WORST BOUTIQUE EVER – ALL LIARS. If you adored this article and you simply would like to obtain more info with regards to site please visit the web page. Customer service is very horrible and would never recommend them to anyone.
Customer: I am calling again about order #1211. It has been weeks since I requested a refund, and I still have not seen the money back on my card. I was promised 7-10 business days.
CS Rep: I understand your frustration regarding the delay, especially after the difficulties you had receiving the product and the interactions you had previously. I sincerely apologize for the conduct of our previous staff member, Nathalie. That is unacceptable.
Customer: Apologies don’t process refunds. I was hung up on simply for asking for confirmation in an email. When exactly will the money be returned? I need a firm date, not another promise that starts with “tomorrow.”
CS Rep: I completely agree. I see here the refund was initiated but stalled in our system following the previous agent’s oversight. I am manually processing the wire transfer right now, which ensures the funds will appear in your account within the next 48 hours. I will also email you a confirmation of this immediate action with the transaction ID.
Customer: Thank you. An email confirmation is necessary. I should have never had to call this many times just to get my money back for an item you never even shipped.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.