If you are having a lot of end-user support headache because of Office365 quirkiness… well, it may very well be because this rather critical module is missing. We haven’t identified WHY it is missing for some user Win10 installs and not others yet. OneDrive issues are a separate category of problems with Microsoft 365. They can either be simple, like the OneDrive service not running or the missing OneDrive icon on the taskbar, or more complex, like OneDrive conflicting with Microsoft 365. Below we provide a more detailed list of issues and corresponding solutions. Editing file permissions and providing users with appropriate access is a simple way to solve such Microsoft 365 problems.
“Account error. There are problems with your account. To fix them, please sign in again”
Spent weeks with MS support and he got rather irritated when they told him to disable ADAL. He then started digging into Windows Outlook calendar sync fix and how modern auth works and came across the above fix. As soon as he figured it out he handed the full fix to MS support with all instructions as shown above. So hopefully the official MS support answer and documentation will change. It’s nuts to me that MS has had this issue for YEARS and has just been duck taping it and moving on. Disabling ADAL can “fix” the issue with outlook but in our experience it still left TONS of other stuff broken.
Common Problems with Office 365 OneDrive
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. But as soon as i log out and log back in, the plugin desactivates itself and the authentication bug comes back. Get a free trial to explore all the solution’s data protection capabilities. Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite. Organizations value the capabilities that the Microsoft 365 suite provides for shared access and simultaneous file editing for team members.
Microsoft 365 Issues Related to Updates
If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support. Service health is the online tool available for Office 365 for organizations (if you have work and school Office 365 accounts). Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix them. File and storage issues with Microsoft Office 365 are more serious than other issues. They are not merely inconvenient and slow down work but can also lead to critical data loss.
- Uninstall old versions of Microsoft Office from your computer and try to activate Microsoft Office 365 again.
- Some of them allow users to get updates before the main release while others provide updates at a later time.
- Once the key is added, and the user restarts Outlook, they receive a legacy authentication dialog box, enter their domain password, and connect to their mailbox without issue.
- Once a connection is established to Microsoft licensing servers, the license is renewed.
Common Office 365 Issues and How to Solve Them
How do I fix login problems?
To fix these related Office 365 issues, you can try disabling Add-Ins and then running Microsoft apps without them. These add-ins can cause issues such as app crashes or significant performance degradation. Office 365 syncing problems are common for Office Mobile, but sometimes similar issues may occur for Office 365 desktop applications like OneDrive and Outlook. After looking deeper into my problem with my RDS servers, the only solution I found is to run the script of @spiceuser-lijul into a GPO at each user logon. For all of my Office 365 clients, including my own setup from the Action Pack, Modern Authentication is enabled.
“Account error. There are problems with your account. To fix them, please sign in again”
If an incorrect password is entered multiple times, after several unsuccessful login attempts, your Office 365 account will be locked. If your account is locked but you have not defined your recovery email address, try to fill out the Microsoft account recovery form. The plugin is activated on 3 servers (out of 4) and the modern authentication is working just fine.