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Step 1: Investigate possible issues caused by add-ins
A lot of times, a user will click on something by accident and change their view and be unsure of how to get it back. Sometimes when a user tries to search in Outlook, it either returns incomplete results, or returns nothing at all, even if you can see the email normally. Most times, this is caused by a corrupted search index, which you can rebuild. Keep in mind this does take a while, and it’s usually best done after the user has left for the day. Sometimes you’ll open Outlook and then for no apparent reason, it will freeze or shut itself down.
Symptoms of connectivity issues in Outlook
Whether it’s Outlook configuration, software errors, or any hosting-related challenge, our 24/7 technical experts can provide hands-on assistance. In many organizations, Outlook is one of the most common and core programs that are used from day to day. Many businesses depend on it to keep their operations running, and having it break is a nightmare that usually ends up costing lots of money and causing a lot of frustration. Fortunately, with the right Outlook troubleshooting strategies, many of the most common Outlook problems are quite straightforward to troubleshoot.
Have you tried to create a new Outlook profile?
Clear the cache or recreate the Outlook profile if performance is degraded or errors persist. No matter how well written add-ins are (and even Outlook itself), there will always be the occasional Outlook problem that doesn’t seem to go away or may not be related to add-ins at all. You can read how to fix your Outlook problem on the internet, but sometimes the suggestions don’t work for your specific case. So, we have produced this list of general things to try to resolve your problem in Outlook.
Issue – Pop up with Error Message
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.If your antivirus software includes integration with Outlook, you may experience performance issues in Outlook.
- Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
- Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.
- Ensure all IMAP/POP3 and SMTP settings are up to date as per your provider’s documentation.
- Be aware that if you are connecting to an Exchange Server mailbox, your mailbox or your email messages are already being scanned by antivirus software on the server.
- Not something you want to take on lightly, but sometimes you have to.
- No matter how well written add-ins are (and even Outlook itself), there will always be the occasional Outlook problem that doesn’t seem to go away or may not be related to add-ins at all.
- Ashila is a passionate researcher and writer specializing in diverse technologies.
Does classic Outlook stop running or refuse to start?
After finishing one step, if it does not resolve the issue move on to the next. If Outlook Desktop fails to connect, try these steps before escalating the issue to the ET&S Help Desk. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support. J.D. Power 2024 Certified Assisted Technical Program, developed in conjunction with TSIA.
Is there a tool to fix Outlook issues?
If you can’t open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email.